Polices

Payment

We accept all cards

Money, checks and money orders are not accepted.

Paypal
If you don't have a paypal account just make one add your card info and purchase its really easy and simple.**

 

Shipping

Shipping cost are never refundable .

Lost items will not be refunded due to post office loss.
If item is damaged upon opening , we will send another to replace.
Replacement will not be sent if we didn't receive the damaged item back.
Once items leave us we cant control what happens.

 

Refunds

 

As of September 1st 2016 we are no longer giving refunds* .

 

 

Exchanges:

  1. Purchase the excahnge insurance for the appropriate item, search “ exchange “ on our website and it is the first item. If you buy the exchange insurance this is a replacing a refund.
  2. Contact us at : lunaamora14@gmail.com
  3. Within 24-72 hours of your pouches of th exchange insurance we will send a return label to be mailed back.
  4. We will exchange the items once they're received. The exchange processing time depends on the items , we should provide an estimate when you contact us.

 

*In the rare case the items is damaged or any other problem and the fault is ours please Return within 7 days of receiving , and contact us right away.  We will refund the day of receiving the items if your claim is correct . Do not wait for our response to return the item if the item is damaged.

 

If your claim is not correct, items received after 7 days of delivery and there was no fault on our part we will gladly refund half or exhnage.

Cancelation :

Must be made within 24 hours . After 24 hours all sales are final. Majority of our items are made to order so once the order is placed we start working on parts of the order until it is complete.

Please keep in mind the items are hand made.

 

Other info

 

Contact : customersupport@lunaamoraco.com

Condition: 100% Cotton. Pre-loved. Upcycled.
ALL DETAILING ON SHORTS ARE PART OF THEIR CUSTOM DESIGN AND REWORKED APPEAL. FRAYING, HOLES, WEAR AND TEAR ARE "AS IS".

If you Threaten and/or Demand a refund because of "wrong size " you will be blocked and ignored. We send only according to the measurements provided, if they are inaccurate we allow exchanges once remeasured and returned.

20$ cancelation fee and only refunded for half if canceled within 48 hours.

**Disclaimer : Buying from our store you means agree to all Policies