Polices

Payment

Paypal
If you don't have a paypal account just make one add your card info and purchase its really easy and simple.**

 

Shipping

Shipping cost are never refundable .

Lost items will not be refunded due to post office loss.
If item is damaged upon opening , we will send another to replace.
Replacement will not be sent if we didn't receive the damaged item back.
Once items leave us we cant control what happens.

 

Refund

As of September 1st we are no longer giving refunds .

No refunds.
No returns.
No exchanges.
If bought exchange insurance that is a replacement for a refund

If you use a coupon code incorrectly, you will not be refunded . You will be given the current amount you spent in a credit amount and expect to pay the rest owed.


If exchange is not fulfilled only half a refund will be made.


Exchanges, can be made after you buy the 5$ exchange insurance. If you purchase before receiving and the item works okay we will refund you.
Also if buying the exchange you're agreeing to not getting a refund but an exchange.
If the exchange still does not work out we will only refund for the shipping cost you paid to return the items.

In the rare case the items is damaged, incorrect size , or any other problem and the fault is ours please Return within 7 days of receiving , and contact us right away.  We will refund the day of receiving the items if your claim is correct .

If your claim is not correct and there was no fault on our part we will gladly refund half or exhnage. 

 

Cancelation :

Must be made within 24 hours . After 24 hours all sales are final. Majority of our items are made to order so once the order is placed we start working on parts of the order until it is complete.

Please keep in mind the items are hand made.

 

Other info

 

Contact : customersupport@lunaamoraco.com

Condition: 100% Cotton. Pre-worn.
ALL DETAILING ON SHORTS ARE PART OF THEIR CUSTOM DESIGN AND REWORKED APPEAL. FRAYING, HOLES, WEAR AND TEAR ARE "AS IS".

If you Threaten and/or Demand a refund because of "wrong size " you will be blocked and ignored. We send only according to the measurements provided, if they are inaccurate we allow exchanges once remeasured and returned.

20$ cancelation fee and only refunded for half if canceled within 48 hours.

**Disclaimer : Buying from our store you means agree to all Policies